Effective Date: 2023/24
Thank you for choosing Africa Lora Travel Agency for your travel needs. We value your trust and satisfaction in our services. This refund policy outlines the terms and conditions under which refunds will be processed for services purchased through our website.
1. Refund Eligibility:
Refunds are eligible for services booked and paid for through our website (www.africaloratravel.com) under the following circumstances:
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Trip Cancellation by Africa Lora Travel Agency: If we cancel a trip or service for any reason, you will be entitled to a full refund.
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Cancellation by the Customer: If you, as a customer, cancel a booked service within 3 days of making the reservation, you are eligible for a full refund after 3 months.
2. Refund Process:
To initiate a refund, please follow these steps:
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Send an email to refund@africaloratravel.com with your booking details and the reason for requesting a refund.
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Our customer support team will review your request and respond within 3 business days with further instructions.
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If your refund request is approved, the refund will be processed within 15 business days via the original payment method.
3. Refund Timeline:
Refunds will be processed according to the following timeline:
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If eligible, refunds will be initiated within 15 business days from the date of approval.
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Depending on your bank or payment provider, it may take additional time for the funds to be reflected in your account.
4. Exceptions:
The following situations are exempt from our refund policy:
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Services canceled or modified outside of the eligible cancellation period.
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No-shows or missed services.
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Refund requests received after the 3-month refund window has expired.
5. Contact Information:
If you have any questions or concerns about our refund policy, please contact our customer support team:
Email: support@africaloratravel.com
Phone: +267 77173008
6. Policy Updates:
Africa Lora Travel Agency reserves the right to modify or amend this refund policy at any time. Changes will be effective upon posting to our website.
By using our services, you agree to the terms and conditions outlined in this refund policy.
